How to Create Emails for Custom Order Status
Learn how to create or setup emails for custom order status. A custom email can be sent to customers when the order status is changed.
1. Setup New Email
Go to Emails > Order Status Emails
2. Add Order Status Email
Click ‘Add Order Status Email’ button.
Name: Enter a Name for This Email
Type: Customer or Admin
Condition: Add a condition such as when order status is changed from ‘Sent‘ to ‘Completed’
3. Save Email
Save changes by clicking ‘Save Email’ button
4. Create Template for New Email
To setup a new template for this email, go to emails > email templates
Duplicate the Default Template
5. Edit the Duplicate Template
Once the template is duplicated. Edit the email content.
Now in Email Type: Select the New ‘Order Status Email’ Created. This is to ensure that email is sent only on the condition we setup
6. Publish Email Template
Once you have edited the content of the email template. Click the ‘Publish’ button on the bottom left to save changes.
7. Enable Email Notification
Now to enable the newly setup email. Go to settings > store > email
8. Locate the New Email Template
In the email section locate the email you created and click the Manage button
9. Turn on Email Notification
Check the ‘Enable this Email Notification’ box and click the save changes button at the bottom