Rental Business is about fully functional, perfectly maintained, and shiny pieces of equipment.
The success of the entire rental business hinges on quality equipment.
Investing in high-quality equipment is a one-time process. If taken care of, the items can last longer without the need for maintenance. But, what happens when the pieces of equipment are damaged? What if they lose their value gradually during the rental process? It is the worst nightmare a rental owner could have.
These questions are a matter of importance for innumerable rental business owners. Backed by Reservety years of experience in the rental industry, we firmly believe quality equipment is vital for happy and satisfied customers. Since it is the fundamental requirement of every customer, you have to give it recognition. You have to take every essential step that ensures equipment in the best state.
Customers and the Equipment
The customer and the equipment are highly valuable for the rental business. They are directly or indirectly interconnected. It means they impact each other in some way. For example, if there are no customers, the equipment will lose touch without being used. Consequently, if the pieces of the equipment are no good then the customer won’t use them. It is essential to maintain the association because they are closely intertwined.
But what happens if customers are responsible for the decline of the quality of equipment. Regardless, the type of rental equipment, most of the customers take the rental period irresponsibly. The casual mindset always results in rental items damaged, tampered with, and lost. It ain’t a good piece of news for rental owners.
Why Rental Instructions Matter?
Rental instructions are a form of guidelines (oral and written).
These instructions come in a form of a note to customers before the rental agreement is enacted. It aims to impart a sense of consciousness, care, and responsibility that a booking entails. Instructions are explained and bring to the notice of customers. It aims at conveying – how to use the equipment sensibly, handling, and all the dos and don’ts of the rental period. Most importantly of the consequences, if the equipment is flawed or damaged during the rentals.
They must know it will invite a fine or penalty which will add to the rental cost. Ultimately it can shield the equipment from wreckless usage and damage up to a certain point.
Essential Rental Instructions for Customers
Thinking of the ideal rental instructions is challenging. Apart from ensuring, the guidelines do not feel stern, it is also necessary to take into account the impression of your business. You don’t want to simply make things do the beating.
We have crafted a list of rental instructions by diving deeper into our understanding of rental businesses. Equipping yourself with these instructions is a smart way to control every aspect of inventory condition.
1. How to Set-up Equipment
Chances are the customers know nothing about the items – they’ve booked. The situation can be devastating because it can lead to undesirable situations. Imagine someone renting a car but they don’t even know – how to drive. It can do damage to unexpected levels. More damage can invite debt on your pocket. You have to provide them with a set of instructions to do the set-up. Here is what set-up instructions would look like:
For example, If you rent inflatables. You don’t do the set-up yourself. You need to instruct customers on how to properly set it up. Give them complete information.
- How to place inflatables on the right surface.
- What surface is right for inflatable and so on?
- Where not to place the inflatables?
- How to blow air in the inflatables?
- Using the right power source.
- What equipment to use?
- Additional items are needed to complete the set-up.
Every rental item has its specific set-up instructions. The piece of information can be extended to ensure you communicate the complete details.
2. Operating Procedure
After the setup is completed. The equipment must be used in the right manner. You have to tell customers how to use them.
For example – In the case of party rentals, when you rent machines such as popcorn making, cotton-candy, or brewing machine.
The guide to systematically carry out objectives should be affixed. Here is what information on operating procedure looks like:
- How much quantity of raw material to be used during usage? It can be fuel in case of car rental, the amount of water in a brewery, or the amount of air to be a pump in an inflatable. Make sure you highlight quantity in the operating list.
- The temperature, power, and operating conditions. If a machine operates in variable power voltage. It can be damaged. If the controls are not used properly, it can make things go terribly wrong.
- Troubleshooting tips- At times, the equipment may not work desired way. Could be any reason. You should state easy and simple tips for customers to get the item working in your rental instruction manual.
Warnings can be the savior for the equipment. It indicates to users that it is the point where there is no turning back. All in all, these warnings are helpful to prevent incidents of equipment wreckage. The fact is every piece of equipment comes with a warning list that users have to avoid at any cost. Warnings may include:
Overloading: There is a weight limit under which the equipment tends to perform the best. Exceeding the limit means degrade in performance, quality, and functionality. It must be communicated with customers to prevent disaster.
Havoc: Some warning instructions may include conditions in which people can face serious injury, shock, or some kind of accident If they don’t follow or comply with the guidelines.
Safety: Warnings also include safety concerns as well. The safety of users is a matter of importance. Hence most of the equipment gives due recognition to make the usage as safe as possible for them. Because it ultimately affects the business.
4. Do’s and Don’ts
Do’s and don’t are another set of instructions crucial for ensuring the right usage of equipment. Information in this pool contains both experience-based knowledge and compulsive statements that keep the usage within a directed path. Using it, you can tell the customer to take certain steps for operation and what to avoid.
5. Miscellaneous Instructions
The Miscellaneous instructions may include, packing, unpacking, cleaning, and storage instructions. Most of the rental equipment are unique and expensive. The customer might be using them the first time. Instruction pertaining to cleaning, storage, and packing can give them an idea about the right direction to accomplish such tasks.
Equipment Quality and Customer Satisfaction Go Hand in Hand
Inventory management is crucial especially if you have invested a lot in them. Whether it is about the management of rental equipment or keeping them in excellent shape, software such as Reservety is incredibly handy. But, you need to keep this on priority.
Having rental instructions in place means you’re serious about equipment quality. Frequently pass on those instructions to customers, if you have a rental website, you can add those instructions with products.
With Reservety it is easy to add specific rental instructions for every item a pre-built eCommerce website built for rental owners like you. See our existing clients here. You can try it today.
Adding those instructions will allow customers to comply with rental guidelines. This way you can work out better to optimize the condition of every piece of equipment. It has enumerable benefits. Customer satisfaction is the rewarding one.